Conducting difficult conversations
At times an honest but challenging conversation is the only way out of a complex situation. Speaking up can come with the risk of losing the respect of a colleague, losing control over emotions or being proved wrong. However, hard talks tend to surface pretty much everywhere and avoiding them is not a productive solution. Here's some guiding principles to help you out!
Manage your own state of mind and frame the conversation beforehand:
Know your objective and how to convey your message:
Make the conversation mutual, open and constructive:
If emotions start to burst...
In short, keep your content clear, keep your tone neutral, and keep your phrasing temperate. If you are interested in the topic, we recommend to get a copy of HBR Guide to Office Politics or read about difficult conversations here (HBR).
Hope this summary was useful – bonne courage!
Thirteen AWiB ladies broke bread and shared best practices in our Office Politics Round Table last Wednesday. We are currently planning to have another Round Table event around the topic later this year.
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